Shipping policy

At blizzm.shop, operated by SHOPWAY GROUP LTD, we are committed to delivering our jewelry to customers across the United States. We work with reliable carriers to ensure your order arrives safely and as quickly as possible.

1. Shipping Costs

We believe in transparent pricing. For all orders delivered within the United States:

  • Standard Shipping: FREE
  • Shipping Rate: $0.00 USD

2. Order Processing & Delivery Timelines

To provide a clear estimate of when your order will arrive, please refer to the following schedule:

  • Order Cut-off Time: 12:00 PM (GMT) Greenwich Mean Time (London). Orders placed after this time will be processed starting the next business day.
  • Order Processing Time (Handling): 1–2 business days (Monday to Friday).
  • Transit Time (Shipping): 6–9 business days (Monday to Friday).

Estimated Total Delivery Time: 7–11 business days from the date of purchase.

3. Order Confirmation & Tracking

Immediately after placing your order, you will receive an Order Confirmation Email. This indicates that we have received your order and pre-authorized your payment method.

Once your jewelry has been dispatched, we will send you a Shipping Confirmation Email containing your unique Track & Trace number. You can use this number to follow your package's journey to your doorstep.

4. Shipping Address & Redirects

Please ensure your shipping address is correct at the time of checkout. For security reasons, we cannot redirect packages once they have been handed over to the carrier. If an incorrect address is provided, please contact us within 24 hours of placing the order.

5. Delayed or Lost Packages

If your order has not arrived within 15 business days, or if your tracking information shows no updates for more than 4 business days, please contact us at support@blizzm.shop. We will investigate with the carrier and ensure you receive your items or a full refund.

Customer Support Contact Information

If you have any questions regarding your shipment, our team is available to assist you:

  • Phone: +44 7451257966
  • Email: support@blizzm.shop
  • Business Address: Flat 3 Tribune Court, 1 Heton Gardens, London, NW4 4XS, United Kingdom
  • Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT)
  • Response Time: We aim to respond to all inquiries within 24 hours.