Refund policy

Return and Refund Policy

At blizzm.shop, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a straightforward return and refund process for our customers in the United States.

1. Return Window

You have 30 days from the date you receive your item to request a return. After 30 days, we unfortunately cannot offer you a refund or exchange.

2. Return Conditions

To be eligible for a return, your item must meet the following criteria:

  • Condition: The item must be in the same condition that you received it—unworn, unused, and with tags.

  • Packaging: It must be in its original packaging.

  • Proof of Purchase: You must provide the receipt or proof of purchase (order number).

Exemptions: Custom-made or personalized jewelry is exempt from being returned unless it arrives damaged or defective. Items that show clear signs of wear or alteration after delivery cannot be accepted for a standard remorse return.

3. Damaged or Defective Items

If your order arrives broken or defective, please contact us immediately at support@blizzm.shop with a photo of the damage. We will prioritize your case and provide a replacement or full refund at no cost to you.

4. How to Start a Return

  1. Email Us: Contact support@blizzm.shop with your order number and the reason for the return.

  2. Receive Your Label: Once approved, we will email you a prepaid return shipping label (valid for US domestic shipping).

  3. Ship the Item: Print the label, attach it to your package, and drop it off at the designated shipping point.

5. Fees and Charges

  • Return Shipping Fees: FREE. We provide a prepaid label for all US returns; you do not pay for return shipping.

  • Restocking Fees: NONE. We do not charge a restocking fee for returned items.

6. Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

  • Approval: If approved, your refund will be processed automatically to your original payment method in USD ($).

  • Timeline: It may take up to 10 business days for your bank or credit card company to post the refund.

7. Exchanges

The fastest way to ensure you get what you want is to return the item you have and make a separate purchase for the new item once the return is accepted.

8. Cancellations

If you wish to cancel your order, please contact us at support@blizzm.shop within 24 hours of placement. We will make every effort to accommodate cancellation requests made within this timeframe before the order is processed and dispatched. Once an order has been handed over to the shipping carrier, it cannot be cancelled and must follow the standard return process outlined above.

Customer Support Contact Information

For any questions regarding returns or refunds, please reach out to our dedicated support team:

  • Phone: +44 7451257966

  • Email: support@blizzm.shop

  • Business Address: Flat 3 Tribune Court, 1 Heton Gardens, London, NW4 4XS, United Kingdom

  • Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT)

  • Response Time: We aim to respond to all inquiries within 24 hours.